tlasoftware.com

Online Guest Satisfaction Reporting System

YOURsurvey provides an online response collection and reporting tool that can provide charts you can read and analyse immediately. Unlike manually completed surveys requiring data entry, survey results are available for inclusion in reports and charts as soon as they are submitted.

Survey requests can be emailed to guests after their visit.

We set up your own secure website for your property, and give you the opportunity to create the questions you wish to ask your guests about your venue and services - or any other topic you like.

Charts and reports are scored using the same rating scale as existing measurement standards, like current GSTS reports. And you can compare various demographic options at the click of the button, such as gender, age, and market segment.

To help you quicken your response to guest satisfaction trends, YOURsurvey even sends a notification email to designated contacts when a score is received below a certain threshold - highlighting the area of concern.

Sign Me Up! 

Complete the Sign Up Form, and soon you'll be gathering valuable information about guest satisfaction in your hotel. Did we mention that multiple hotels can use the one YOURsurvey database for immediate comparative reports?

After completing the setup request, an email will be sent to you confirming the details of your account, a link to your YOURsurvey website, and your login details. 

Sign Up Now!

About TLA Software Solutions and YOURsurvey

TLA Software Solutions developed YOURsurvey following a request from IHG to to provide a solution that could shorten the time between guest feedback collection and report presentation.

YOURsurvey is currently in use at a number of venues, and has been used at Crowne Plaza Mutiara Kuala Lumpur for over 12 months. Currently installed venues have created their own questions to report on guest feedback in a number of areas, particularly relating to guest satisfaction with new F&B outlets.

By creating reports AT ANY TIME, these venues are able to find out how they are performing up to the minute, comparing results to any selected previous month, whilst also comparing results to Year to Date ratings. You can also compare any two questions within a survey you choose, viewing the results side by side.

At a low monthly fee, YOURsurvey is not an expensive IT solution that requires a lengthy time to realise a return on investment. Sign Up Today to start increasing your guests' satisfaction by being able to respond to guest feedback more rapidly.

You can email survey requests to your guests to complete, or even include a link in your email signature block to request your recipients to offer their opinion on any issue for which you setup a survey. YOURsurvey can truly help you to learn more about your customers.